Terms & Conditions

Last updated: September 2025

Welcome to Renzo Diaz Coaching. By applying for, purchasing, or participating in my tutoring and coaching services ("Services"), you agree to the following Terms & Conditions. Please read them carefully.

1. Services Provided

  • Services include personalized Math & Physics coaching for IB, IGCSE, SAT, and related academic programs.
  • Services may include online lessons, strategy sessions, AI-powered resources, study dashboards, and progress reports.
  • I reserve the right to update or adjust Services to ensure the highest quality and results.

2. Application & Acceptance

  • Not all applicants are accepted. Admission is selective to maintain premium quality and guarantee results.
  • By submitting an application, you agree to provide accurate information about your child's academic situation.
  • Acceptance into the program is confirmed only after a formal agreement and payment.

3. Fees & Payments

  • All fees are communicated clearly before enrollment.
  • Payments must be made in advance, according to the chosen package or plan.
  • Failure to complete payment may result in suspension of Services.

4. Scheduling & Attendance

  • Sessions are scheduled in advance.
  • At least 72 hours' notice is required to reschedule a session.
  • Missed sessions without notice are forfeited and cannot be refunded or rescheduled.

5. Cancellations & Refunds

  • Due to the limited number of students accepted, fees are non-refundable once Services begin.
  • In exceptional cases (illness, emergencies), adjustments may be considered at my discretion.

6. Parent & Student Responsibilities

  • Students are expected to complete assignments, practice exercises, and use provided tools (dashboards, study plans, AI feedback).
  • Parents are expected to support attendance, encourage study habits, and communicate openly about progress.

7. Results Disclaimer

  • While I provide proven strategies and systems, results depend on each student's effort, consistency, and engagement.
  • I do not guarantee specific exam scores or university placements.

8. Intellectual Property

  • Lesson materials, AI tools, dashboards, and resources provided are for personal use only.
  • Copying, distributing, or reselling materials without permission is strictly prohibited.

9. Privacy & Data Protection

  • All personal data is handled in compliance with GDPR.
  • Student information, progress data, and communications remain confidential and are never shared with third parties without consent.
  • For details, please see the Privacy Policy.

10. Governing Law

  • These Terms are governed by the laws of Italy and the European Union (EU).
  • Any disputes shall be resolved under Italian jurisdiction.

11. Contact

For any questions about these Terms, please use the official application channel.

Direct communication is reserved for enrolled families only.