Terms & Conditions
Last updated: September 2025
Welcome to Renzo Diaz Coaching. By applying for, purchasing, or participating in my tutoring and coaching services ("Services"), you agree to the following Terms & Conditions. Please read them carefully.
1. Services Provided
- •Services include personalized Math & Physics coaching for IB, IGCSE, SAT, and related academic programs.
- •Services may include online lessons, strategy sessions, AI-powered resources, study dashboards, and progress reports.
- •I reserve the right to update or adjust Services to ensure the highest quality and results.
2. Application & Acceptance
- •Not all applicants are accepted. Admission is selective to maintain premium quality and guarantee results.
- •By submitting an application, you agree to provide accurate information about your child's academic situation.
- •Acceptance into the program is confirmed only after a formal agreement and payment.
3. Fees & Payments
- •All fees are communicated clearly before enrollment.
- •Payments must be made in advance, according to the chosen package or plan.
- •Failure to complete payment may result in suspension of Services.
4. Scheduling & Attendance
- •Sessions are scheduled in advance.
- •At least 72 hours' notice is required to reschedule a session.
- •Missed sessions without notice are forfeited and cannot be refunded or rescheduled.
5. Cancellations & Refunds
- •Due to the limited number of students accepted, fees are non-refundable once Services begin.
- •In exceptional cases (illness, emergencies), adjustments may be considered at my discretion.
6. Parent & Student Responsibilities
- •Students are expected to complete assignments, practice exercises, and use provided tools (dashboards, study plans, AI feedback).
- •Parents are expected to support attendance, encourage study habits, and communicate openly about progress.
7. Results Disclaimer
- •While I provide proven strategies and systems, results depend on each student's effort, consistency, and engagement.
- •I do not guarantee specific exam scores or university placements.
8. Intellectual Property
- •Lesson materials, AI tools, dashboards, and resources provided are for personal use only.
- •Copying, distributing, or reselling materials without permission is strictly prohibited.
9. Privacy & Data Protection
- •All personal data is handled in compliance with GDPR.
- •Student information, progress data, and communications remain confidential and are never shared with third parties without consent.
- •For details, please see the Privacy Policy.
10. Governing Law
- •These Terms are governed by the laws of Italy and the European Union (EU).
- •Any disputes shall be resolved under Italian jurisdiction.
11. Contact
For any questions about these Terms, please use the official application channel.
Direct communication is reserved for enrolled families only.